The help desk built for software companies.

AI-native customer support for software teams.

Support that ships fixes. Kai Support answers your customers, Kai Resolve investigates the hard tickets and Kai Code opens the fix. Your team reviews and ships, and customers stay in the loop.

7-day free trial, no credit card required.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
From startups to global businesses

Your AI team

Support, product and engineering, working together.

Kai Support Answers customers Kai Resolve Investigates hard tickets Kai Code Builds the fix Kai PM Recommends priorities

Meet your AI team.

Kai Support answers your customers. Kai Resolve investigates the hard cases, Kai Code prepares the pull request and Kai PM tells you what to build next. Your team reviews and ships.

Illustrative product walkthrough. Automatic customer follow-ups enabled.
Start free

Evidence for the investigation.

From bug report to coding task.
Capture screenshots, replay and logs with in-app bug reports. Kai Resolve investigates the logs, the click trail and your code, then prepares a coding task your team can start.
Explore AI investigations

Priorities with customer context.

Choose the features worth building.
Kai PM compares requests against customer demand, revenue and your goals. Your team decides what to build and hands an approved request to Kai Code, then reviews the pull request.
Explore feedback prioritization

Code ready for review.

Approved fixes and features.
Kai Code turns the ticket or request into code changes, checks and a pull request. Your engineers review, merge and ship.
Explore the AI coding agent

Keep the customer informed.

The update returns to the original ticket.
With automatic follow-ups enabled, confirm the fix is live and Gleap sends the customer update. The conversation stays connected from the first report to the released fix.
See how customers get updates

Support results teams report.

Response time after Gleap
Gather reports response times down from about 30 minutes to about five after moving support to Gleap.
Read the Gather story
5 min
Customer inquiries handled by AI
Lywand reports that its AI support and knowledge base handle about half of all customer inquiries.
Read the Lywand story
50%
“One place for feedback, support, knowledge base, and roadmap work.”
Benjy Meyer, CPTO at Commonplace
50-60%
Inbound support handled by Kai Support at Commonplace
Read the story

Choose your starting point.

Free

One person trying Gleap.

$0/mo€0/mo£0/mo

No credit card · 50 Kai Support conversations a month

1 seat and 1 project
Live chat and in-app bug reports
50 tickets a month, 14 days of history

Team

Software teams running support.

$149/mo€149/mo£109/mo

Billed yearly · Kai Support $0.29€0.29£0.25 per resolution

Unlimited seats and integrations
Help center, roadmap and replays
Kai Resolve investigates tickets
Kai Code opens pull requests for review
Kai PM, Kai Copilot and custom agents
4.6/5 on G2 Trusted by 4,500+ teamsSOC 2 Type IIGDPR, EU or US hosting

7-day free trial of Pro, no credit card required. Enterprise starts at $999/mo, billed yearly. Yearly billing is two months free. Compare all plans and billing options