# Gleap > Gleap is AI-native customer support for software teams, support that ships fixes: a help desk where Kai Support answers customers, Kai Resolve investigates hard tickets and Kai Code opens the fix as a pull request. Customer reports become answers, prioritized requests and fixes your team reviews and ships, with customers kept in the loop. Kai Support answers customers around the clock as first-level support. Kai Resolve is second-level support: it investigates hard tickets with screen recordings, console and network logs, account data and code, then answers the customer or escalates with a diagnosis, and prepares coding tasks for a teammate to start. Kai PM recommends priorities for feature requests. Kai Code turns approved work into pull requests. Your team reviews, merges and ships. By default, a teammate confirms a fix is live before Gleap sends the customer update; scheduled and manual follow-ups are also available. The full page copy of this website is in [llms-full.txt](https://www.gleap.ai/llms-full.txt). ## Key facts (checked October 16, 2026) - Plans, USD list prices: Starter is $29 per month billed yearly, or $35 per month billed monthly; Team is $149 per month billed yearly, or $179 per month billed monthly; Pro is $299 per month billed yearly, or $359 per month billed monthly; Enterprise is from $999 per month billed yearly, or from $1,199 per month billed monthly. Details: https://www.gleap.ai/pricing - Starter is for one person getting started: 1 seat and 1 project with the live chat widget and inbox, in-app bug reporting with console logs and custom data, and Kai Support at $0.29 per resolution (nothing included, the same price as on Team and Pro), with 100 emails to customers a month. Kai Support is the only agent on Starter. Starter has no integrations, help center, feature roadmap, surveys or outbound messaging, and shows the "Powered by Gleap" branding. Gleap has no free plan. - Team is for software teams running support: unlimited seats and projects with no per-seat fee, full ticket history, every Kai agent (Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM) and custom agents, email and the WhatsApp, Instagram, Messenger, Slack and Telegram channels, tools for Kai Support, the knowledge base (help center), the feature roadmap, surveys on every channel (in-app, survey page, email and website embed) with every response visible, AI survey insights, Ask Kai about results and survey automations, session replay, outbound messaging, custom domains, all native integrations, the API, webhooks and the MCP server, and no Gleap branding. - Pro is Team plus Kai Voice (Kai Support answers phone calls, billed per minute), LLM model choice (for Kai Code, custom agents and AI workflow steps), advanced reports (team performance, support quality, SLA and AI agents), SLA policies on tickets, custom roles and permissions, the SOC 2 report, higher limits and priority support. With yearly billing, Pro includes a $500 AI credit a year. Custom agents are on Team and up. AI prices are the same on Starter, Team and Pro. - Enterprise adds single sign-on, invoice billing, a dedicated customer success manager, a custom SLA, bring-your-own model and AI pricing by agreement. - AI pricing has two prices. Kai Support talks to customers and is outcome based: $0.29 per resolution on Starter, Team and Pro (€0.29 or £0.25 when billed in euros or pounds), by agreement on Enterprise; Starter includes no resolutions. A Kai Support resolution is a conversation Kai Support answered where the customer did not ask for a human within 72 hours, and Gleap's review confirms Kai Support resolved it (a teammate's courtesy reply does not count); one charge per conversation, and a later reopen is a new conversation. Kai Resolve, Kai Code, Kai PM, custom agents and AI workflow steps work for the team and are usage based, billed by the tokens each task uses: about $0.49 per Kai Resolve investigation on average (a code investigation bills as Kai Code usage); Kai Code Cloud sessions bill at API usage; Kai Code Bridge sessions that run on your own Claude Code, Codex or Cursor subscription are not billed by Gleap. Kai Copilot, translations, summaries, tagging, assignment, ticket review and help-center search are included and never billed. Hand-offs to your team are free. Usage is paid from a prepaid balance in Billing with auto-recharge; the balance is in the billing currency at face value. Team and Pro include 1,000 emails to customers a month; above that, emails cost $2 per 1,000. - Billing: yearly billing is two months free compared with monthly billing, and it is the only discount on the pricing page. Every plan, Starter included, starts with a 7-day free trial: a card is required to start it, the first charge is on day 8, and cancelling during the trial costs nothing. If the workspace is not live by day 6, Gleap extends the trial once by 7 days. There is no free plan. Eligible early-stage startups get 50% off Team or Pro for the first 12 months: https://www.gleap.ai/early-stage-startups - Agents: Kai Support, the AI support agent, answers customers from connected knowledge on every plan and brings a teammate in when needed. On Team, Pro and Enterprise, Kai Support can also use tools the team adds (API calls, MCP servers including apps through Composio, web search and frontend tools); Starter cannot add tools. Kai Copilot drafts replies for teammates to review and send. Kai Resolve, the second-level support agent, investigates hard tickets with screen recordings, console and network logs, the click trail, account data and read-only code access, then answers the customer or escalates with a diagnosis; for confirmed bugs it prepares coding tasks. Kai PM finds duplicate requests and recommends priorities. Kai Code writes code changes and opens pull requests for your team to review. Kai Copilot, Kai Resolve, Kai Code and Kai PM are on Team, Pro and Enterprise. Custom agents (Team, Pro and Enterprise) run workflows with the tools a team authorizes. - Human control: your team starts coding tasks, reviews pull requests and merges them. A merge is not a release: by default a teammate confirms the fix is live before Gleap sends the customer update, or the team sets a delay after merge. - Channels and platforms: live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram on Team, Pro and Enterprise. SDKs for web (JavaScript), iOS and Android, with React Native, Flutter and Ionic/Capacitor wrappers. Apps for the team on the web, macOS, Windows, Linux, iPhone, iPad and Android. - Integrations: native integrations with Jira, Linear, GitHub, GitLab, Azure DevOps, Slack, Microsoft Teams, Zendesk, HubSpot, Salesforce, Stripe, Notion, Asana, Trello, Zapier and webhooks, plus 900+ apps through Composio as agent tools. The Gleap MCP server connects Claude, Codex, Cursor and other MCP clients to a Gleap project with OAuth: https://www.gleap.ai/mcp. Through it, AI agents draft and target every outbound format (surveys, emails, chat messages, banners, info cards, checklists, product tours, tooltips, push and news), read the project's events and contact attributes, preview the reach, and get the tracking code when an event is not tracked yet. - Migration: importers bring tickets and contacts from Intercom, Zendesk and Freshdesk, and help center articles from Intercom and Freshdesk. - Data residency: customers choose EU or US hosting when they sign up. - Security and compliance: SOC 2 Type II audited, with the report shared with Pro and Enterprise customers; GDPR compliant with EU or US hosting on every plan. Details: https://www.gleap.ai/trust - G2 rating: 4.6 out of 5 from 63 reviews, and a G2 High Performer badge for Summer 2026. Reviews: https://www.g2.com/products/gleap-gleap/reviews - Company: Gleap GmbH, Schwarzach, Austria. Imprint: https://www.gleap.ai/legal/imprint - Published customer results: Commonplace, Kai Support handles 50 to 60 percent of inbound support (https://www.gleap.ai/customers/commonplace). Gather, response times fell from about 30 minutes to about five after moving support to Gleap (https://www.gleap.ai/customers/gather). Lywand, AI support and the knowledge base handle about half of customer inquiries (https://www.gleap.ai/customers/lywand). ## Product - [Gleap | AI-Native Help Desk for Software Teams](https://www.gleap.ai/): AI-native customer support for software teams. Kai Support answers customers, Kai Resolve investigates tickets and Kai Code opens the fix your team reviews. - [AI Customer Support Software for SaaS Teams](https://www.gleap.ai/platform): AI-native customer support software with a shared inbox, feedback and coding agents. Connect customer reports to fixes your engineers review and ship. - [Close the Customer Feedback Loop](https://www.gleap.ai/close-the-loop): Close the customer feedback loop with Gleap. Answer questions, investigate bugs, build fixes and notify customers when your team ships the release. - [Self-Driving Development for Software Teams](https://www.gleap.ai/self-driving-development): Self-driving development connects customer feedback to shipped fixes. Gleap agents investigate and build, while your team reviews and decides what ships. - [Customer Support Integrations: Jira, Slack, Linear](https://www.gleap.ai/integrations): Customer support integrations: 34 native connections to Jira, Linear, GitHub, Slack, Lovable and Replit, plus webhooks, Zapier, MCP and 900+ apps via Composio. - [Gleap MCP Server for Claude, Codex and Cursor](https://www.gleap.ai/mcp): The Gleap MCP server connects Claude, Codex, Cursor and any MCP client to your support data: tickets, contacts, help center and coding sessions, with OAuth. - [Mobile Help Desk App for iOS and Android](https://www.gleap.ai/mobile-app): Your mobile help desk. Reply to customers, triage tickets, follow Kai Code sessions and get push notifications on iPhone, iPad and Android. - [AI Support and Bug Fixing for Vibe-Coded Apps](https://www.gleap.ai/vibe-coding): AI customer support for apps built with Lovable, Replit, v0 or Base44. Kai answers your users 24/7, your app builder's agent fixes the bugs, users hear back. - [Lovable Integration: AI Support and Bug Fixing](https://www.gleap.ai/vibe-coding/lovable): AI customer support for your Lovable app: Kai answers users 24/7, bugs go to Lovable's agent for the fix, and users hear back once it's live. - [Replit Integration: AI Support and Bug Fixing](https://www.gleap.ai/vibe-coding/replit): AI customer support for your Replit app: Kai answers users 24/7, bugs go to Replit Agent for the fix, and users hear back once it's live. - [v0 Integration: AI Support and Bug Fixing](https://www.gleap.ai/vibe-coding/v0): AI customer support for your v0 app: Kai answers users 24/7, bugs go to the app's v0 chat for the fix, and users hear back once it's live on Vercel. - [Base44 Integration: AI Support and Bug Fixing](https://www.gleap.ai/vibe-coding/base44): AI customer support for your Base44 app: Kai answers users 24/7, bugs go to Base44's editor AI for the fix, and users hear back once it's live. ## AI agents - [AI Customer Service Agent for Software Teams](https://www.gleap.ai/kai-support): Kai Support is the AI support agent in Gleap: it answers from your knowledge, cites sources and brings your team in. $0.29 per resolution. - [Kai Resolve: AI Support Engineer for Hard Tickets](https://www.gleap.ai/kai-resolve): The AI support engineer for technical tickets. Kai Resolve checks recordings, logs, account data and your code, then answers or escalates with a diagnosis. - [Kai PM: AI Feedback Analysis and Prioritization](https://www.gleap.ai/kai-pm): Kai PM brings AI customer feedback analysis to your backlog. Find duplicates, score requests and recommend priorities. Your team decides what to build. - [Kai Code: AI Coding Agent for Customer Feedback](https://www.gleap.ai/kai-code): Kai Code is the AI coding agent that turns customer tickets and approved requests into pull requests. Your engineers review, merge and ship. - [AI Copilot for Support Agents: Kai Copilot](https://www.gleap.ai/product/ai-support-copilot-for-leading-support-agents): Kai Copilot helps support agents draft replies from past tickets and your help center. Review, edit and send from the Gleap inbox. - [Custom AI Agents for Support Workflows](https://www.gleap.ai/kai-custom-agents): Build custom AI agents in Gleap: instructions, knowledge, MCP and API tools, triggers and human decisions. They work in tickets and hand off to your team. ## Pricing, buying and security - [Pricing: Starter $29, Team $149, Pro $299 yearly](https://www.gleap.ai/pricing): Starter $29, Team $149 and Pro $299 a month billed yearly. Every plan starts with a 7-day free trial. Kai Support is $0.29 per resolution on every plan. - [Customer Support Software for Startups](https://www.gleap.ai/early-stage-startups): Gleap's startup program: 50% off Team or Pro for the first 12 months for eligible startups. Every Kai agent from $74.50 a month, no discount code needed. - [Book a Gleap Demo: AI-Native Customer Support](https://www.gleap.ai/request-demo): Book a 60-minute Gleap demo. See Kai Support answer customers, Kai Resolve investigate a hard ticket and Kai Code open the pull request engineers review. - [Trust Center](https://www.gleap.ai/trust): Gleap security and compliance: SOC 2 Type II, GDPR, EU or US data residency, access controls and documentation for your review. - [Security Practices | Gleap Trust Center](https://www.gleap.ai/trust/security): How Gleap protects customer data: EU and US data residency, encryption, access controls, incident response, session masking and SOC 2 Type II assurance. - [EU and US Data Residency](https://www.gleap.ai/trust/data-residency): Choose EU or US data residency for Gleap. Understand regional hosting, GDPR (DSGVO), provider processing, SOC 2 audit scope and SDK setup. ## Product features - [AI Help Desk Software and Ticketing for SaaS](https://www.gleap.ai/product/ai-help-desk-software): AI help desk and ticketing for SaaS. Kai Support answers first, your team works one inbox with workflows and SLA policies on Pro. 7-day free trial. - [Shared Inbox Software for Support Teams](https://www.gleap.ai/product/shared-inbox-software): Shared inbox software for support teams: email, live chat and messaging in one team inbox with assignment and notes, plus SLA policies on Pro. Unlimited seats from Team. - [Multichannel Customer Support Platform](https://www.gleap.ai/product/multichannel-customer-support-platform): Multichannel customer support for SaaS: widget, email, WhatsApp and social messages in one inbox. Kai Support answers; your team takes over with context. - [Live Chat for Websites and Apps](https://www.gleap.ai/product/live-chat-for-apps-websites): Live chat for websites and apps: the Gleap widget on web, iOS, Android, React Native and Flutter. Kai Support answers, then your team. - [WhatsApp Customer Support Software](https://www.gleap.ai/product/whatsapp): WhatsApp customer support in Gleap: connect a business number via the Meta Cloud API, let Kai Support answer first, assign to your team, send templates. - [AI Knowledge Base Software for Customer Support](https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support): Gleap's AI knowledge base is the help center customers search and the source Kai Support answers from. Write once, publish in the widget and on your domain. - [No-Code Chatbot Builder & Support Workflows](https://www.gleap.ai/product/workflows-and-custom-chatbots): Build a no-code chatbot for support: buttons, data collection and Kai Support answering FAQs from your knowledge. Route the rest to your team. On every plan. - [In-App Bug Reporting Tool for Web and Mobile](https://www.gleap.ai/product/in-app-bug-reporting): In-app bug reporting for web and mobile apps: each report arrives with a marked screenshot, console and network logs and device data. Replay from Team. - [Session Replay Software for Bug Reports](https://www.gleap.ai/product/session-replay-software): Session replay attached to customer bug reports. See the clicks and page changes before the report, next to console and network logs. Passwords masked. - [Website Feedback Tool for Visual QA & Reviews](https://www.gleap.ai/product/website-feedback-tool): A website feedback tool for visual QA. Reviewers and clients mark the issue on a screenshot of the page; the report arrives with URL, browser and logs. - [Customer Feedback Software for SaaS Teams](https://www.gleap.ai/product/product-feedback-software): Customer feedback software that connects requests, votes and support conversations to your roadmap. Prioritize with Kai PM and review work built by Kai Code. - [Product Roadmap Software and Feature Requests](https://www.gleap.ai/product/public-roadmap-feature-requests): Product roadmap software with feature requests, votes and release updates. Share progress with customers while your team decides what to build. - [Release Notes & Changelog Software](https://www.gleap.ai/product/release-notes-news-software): Changelog software for release notes: publish once, email subscribers, show an in-app pop-up and keep the entry in the widget and on your portal. - [In-App Surveys & NPS Survey Software](https://www.gleap.ai/product/customer-feedback-surveys-for-apps-websites): In-app surveys and NPS for SaaS. Ask customers in your product, measure responses and follow up with the contact behind each answer in Gleap. - [In-App Messaging for Web and Mobile Apps](https://www.gleap.ai/product/messaging): In-app messaging for web and mobile apps: send a chat message from a teammate to the right users at the right moment. Replies land in the Gleap inbox. - [Product Tours Software for Web Apps](https://www.gleap.ai/product/product-tours): Product tours for SaaS onboarding. Guide users through your app with targeted steps, highlights and videos. Build and measure tours in Gleap. - [Onboarding Checklists for Apps and SaaS](https://www.gleap.ai/product/in-product-checklists): Onboarding checklists for your app. Tasks with actions, progress in the widget, automatic completion on events, and a success screen. Built in Gleap, no code. - [Tooltip Software for Web Apps, No Code](https://www.gleap.ai/product/tooltips): Tooltip software for web apps. Add in-app tooltips in a visual editor: hover hotspots or hints on the element, page rules and audience targeting, no code. - [In-App Banners for Product Updates](https://www.gleap.ai/product/in-app-banners): In-app banners for product updates, incidents and nudges. Inline or floating, your color, one action, a dismiss button, targeted by event and audience. - [In-App Info Cards and Modals for Launches](https://www.gleap.ai/product/info-cards): In-app info cards for feature launches and onboarding. Add text, images, video and actions, then target the right audience in Gleap. - [Push Notification Software for Mobile Apps](https://www.gleap.ai/product/push-notifications): Push notification software for iOS and Android apps. Campaigns by event or one-off audience through Firebase Cloud Messaging, plus support replies as push. - [Email Marketing Automation for SaaS Teams](https://www.gleap.ai/product/email-marketing-automation): Email marketing automation for SaaS. Event-triggered emails and one-off newsletters from your support platform, with sender, reply assignment and stats. - [Sequences: Email, Chat & WhatsApp Follow-ups](https://www.gleap.ai/product/sequences): Automated sequences for SaaS: email, chat, survey, push and WhatsApp follow-ups that wait for what people do, branch on replies and let Kai write each email. - [Marketing Automation Tools for SaaS Teams](https://www.gleap.ai/product/marketing-automation-software-tools): Marketing automation for SaaS. Target tours, checklists, banners, email and push from your customer data. Replies stay in the Gleap inbox. - [CRM Pipelines in Your Support Platform](https://www.gleap.ai/product/crm-pipelines): CRM pipelines for sales, onboarding and renewals in Gleap. Track deals, customize stages and automate updates alongside customer support. ## Comparisons - [Compare Gleap: Customer Support, Feedback & Bug Reporting](https://www.gleap.ai/alternatives): Compare Gleap with Zendesk, Intercom, Freshdesk, Canny and other support, feedback, onboarding and bug-reporting tools, with dated prices and fit notes. ## Comparisons: Customer support & live chat - [Intercom Alternative: Unlimited Seats, Fair Pricing](https://www.gleap.ai/alternatives/fairly-priced-alternative-to-intercom): Reviewing Intercom after its move to Salesforce? Compare Gleap: unlimited seats from $149/month billed annually, bug reporting and native importers. - [Zendesk Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-zendesk): A Zendesk alternative for software teams: support, bug reports and AI investigation with reviewable fixes, and unlimited seats instead of per-agent pricing. - [Freshdesk Alternative for Product Support](https://www.gleap.ai/alternatives/alternative-to-freshdesk): A Freshdesk alternative for software teams: compare Freshdesk and Omni with Gleap for AI support, bug reports and product feedback, with dated prices. - [Zoho Desk Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-zoho-desk): A Zoho Desk alternative for software teams: compare help desk pricing, AI answers and engineering handoffs, with bug evidence and feedback in one place. - [LiveAgent Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-liveagent): A LiveAgent alternative for software teams: help desk, live chat and AI answers plus in-app bug reports and a roadmap, with unlimited seats. - [HubSpot Service Hub Alternative for Support](https://www.gleap.ai/alternatives/alternative-to-hubspot): A HubSpot Service Hub alternative for software teams: support, bug evidence and AI investigation with unlimited seats from Team. Keep HubSpot as your CRM. - [Help Scout Alternative for Software Support](https://www.gleap.ai/alternatives/helpscout-alternative): A Help Scout alternative for software teams: AI answers, a shared inbox, in-app bug reports and a feedback board, with unlimited seats, not per-user pricing. - [Front Alternative for Software Customer Support](https://www.gleap.ai/alternatives/alternative-to-front): A Front alternative for software teams: AI support, a shared inbox and in-app bug reports, with unlimited seats instead of per-seat pricing. - [Trengo Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-trengo): A Trengo alternative for software teams: WhatsApp, chat and email with AI answers, plus in-app bug reports and a feature roadmap. Compare pricing. - [Kustomer Alternative for Software Support Teams](https://www.gleap.ai/alternatives/alternative-to-kustomer): A Kustomer alternative for software teams: AI customer support linked to bug evidence, reviewed fixes and product feedback, with published plans. - [Gorgias Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-gorgias): A Gorgias alternative for software teams. Gleap connects in-app support, bug evidence and product feedback with AI agents, with unlimited seats from Team. - [Pylon Alternative for B2B Software Support](https://www.gleap.ai/alternatives/alternative-to-pylon): A Pylon alternative for B2B software support: connect in-app bug evidence to AI investigation, reviewed fixes and product feedback. - [LivePerson Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-liveperson): A LivePerson alternative for software teams. Gleap connects AI customer support, bug evidence and product feedback to reviewed fixes, with published plans. - [Crisp Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-crisp): A Crisp alternative for software teams: live chat, AI answers, in-app bug reports and a public roadmap. Compare workspace pricing with unlimited seats. - [Chatwoot Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-chatwoot): A Chatwoot alternative for software teams: live chat, AI answers, in-app bug reports and a feature roadmap, with unlimited seats from Team. - [LiveChat Alternative for Software Teams](https://www.gleap.ai/alternatives/alternative-to-livechat): A LiveChat alternative for software teams: live chat with AI answers, tickets and bug evidence, and unlimited seats instead of paying for every agent. - [Tidio Alternative: AI Support and Product Work](https://www.gleap.ai/alternatives/tidio-alternative): A Tidio alternative for software teams: AI support, in-app bug reports and a feature roadmap in one workspace. Compare pricing, Lyro and Kai Support. - [tawk.to Alternative for Software Support](https://www.gleap.ai/alternatives/tawk-to-alternative): A tawk.to alternative for software teams: live chat, AI answers, in-app bug reports and feedback in one inbox. See what a paid plan adds to free chat. - [HelpCrunch Alternative: AI-Native Customer Support](https://www.gleap.ai/alternatives/alternative-to-helpcrunch): A HelpCrunch alternative for software teams: live chat and AI support linked to bug evidence, feedback and reviewed code, with unlimited seats from Team. - [Plain Alternative: In-App Support for Software](https://www.gleap.ai/alternatives/plain-alternative): A Plain alternative: in-app chat and bug reports on web and mobile, Kai Support answering customers, and fixes your team reviews. Unlimited seats. ## Comparisons: AI support agents - [Fin AI Alternative: Kai Support at $0.29](https://www.gleap.ai/alternatives/fin-ai-alternative): A Fin AI alternative: Kai Support resolves conversations for $0.29 each with the help desk included, versus Fin at $0.99 per outcome. Unlimited seats. - [Decagon Alternative: AI Support Connected to Code](https://www.gleap.ai/alternatives/alternative-to-decagon): A Decagon alternative with published plans: Kai Support answers on every Gleap plan; Team and higher plans add investigation and reviewed code work next to the inbox. - [Sierra AI Alternative: Support Connected to Code](https://www.gleap.ai/alternatives/alternative-to-sierra): A Sierra AI alternative with published plans: AI customer support connected to bug reports, feedback, investigation and reviewed code work. ## Comparisons: AI coding agents - [Devin Alternative: AI Coding Agent for Tickets](https://www.gleap.ai/alternatives/alternative-to-devin): A Devin alternative for customer-reported work: Kai Resolve investigates the ticket, Kai Code opens the pull request and your engineers review it. ## Comparisons: Bug reporting & visual feedback - [BugSnag Alternative: Bug Reports & AI Support](https://www.gleap.ai/alternatives/best-alternative-to-bugsnag): A BugSnag alternative for customer-reported bugs: in-app reports, AI support and a path to a reviewed fix. Keep error monitoring where you need it. - [Jam Alternative: Bug Reports to Reviewed Fixes](https://www.gleap.ai/alternatives/alternative-to-jam): A Jam alternative for customer-reported bugs: replay and logs from your app, plus the conversation, investigation and reviewed pull request in one workspace. - [Instabug Alternative: Bug Reporting & AI Support](https://www.gleap.ai/alternatives/alternative-to-instabug): An Instabug alternative: compare Luciq (formerly Instabug) and Gleap for mobile bug reporting, AI support and the path from a customer issue to a fix. - [ShakeBugs Alternative: Bug Reports & AI Support](https://www.gleap.ai/alternatives/alternative-to-shakebugs): A Shake (ShakeBugs) alternative: bug reports connected to AI customer support, investigation, reviewed fixes and the customer follow-up. - [Marker.io Alternative for Feedback and AI Support](https://www.gleap.ai/alternatives/alternative-to-marker-io): A Marker.io alternative that connects in-app bug reports to customer support, AI investigation and reviewed fixes, with unlimited seats from Team. - [BugHerd Alternative for Feedback and AI Support](https://www.gleap.ai/alternatives/alternative-to-bugherd): A BugHerd alternative for software teams. Collect bug reports inside your web and mobile app and connect them to support, investigation and reviewed fixes. - [Userback Alternative: Visual Feedback to Fixes](https://www.gleap.ai/alternatives/alternative-to-userback): A Userback alternative that keeps visual feedback, replay and logs with the support conversation, AI investigation and reviewable fixes. - [Usersnap Alternative: Visual Feedback & Bug Reports](https://www.gleap.ai/alternatives/alternative-to-usersnap): A Usersnap alternative that connects visual feedback and bug reports to AI support, investigation and reviewed fixes. Compare plans and seats. - [Ybug Alternative: Website Feedback & AI Support](https://www.gleap.ai/alternatives/alternative-to-ybug): A Ybug alternative for web and mobile apps: bug reports with replay and logs, connected to AI support, investigation and reviewed fixes. Compare pricing. - [Bugasura Alternative for Customer Bug Reports](https://www.gleap.ai/alternatives/alternative-to-bugasura): Compare Gleap as a Bugasura alternative for customer bug reports, AI support and reviewed fixes. See where support workflows and QA tools differ. ## Comparisons: Session replay & monitoring - [Sentry Alternative for Customer Bug Reports](https://www.gleap.ai/alternatives/sentry-alternative): A Sentry alternative for bugs customers report: in-app reports with replay and logs, Kai Resolve investigates and Kai Code opens a pull request to review. - [LogRocket Alternative: Bug Evidence & AI Support](https://www.gleap.ai/alternatives/alternative-to-logrocket): A LogRocket alternative for customer-reported issues: replay and logs with the report, plus AI support, investigation and a reviewed fix in one place. - [Smartlook Alternative: Replay Evidence & AI Support](https://www.gleap.ai/alternatives/alternative-to-smartlook): Smartlook is winding down under Cisco. Compare Gleap as a Smartlook alternative for customer reports with replay evidence, AI support and reviewed fixes. ## Comparisons: Product analytics - [Mixpanel Alternative: Bug Reports, Feedback & AI](https://www.gleap.ai/alternatives/alternative-to-mixpanel): Compare Mixpanel and Gleap. The Mixpanel alternative for what customers report: in-app bug reports with replay and logs, feedback, support and AI agents. - [PostHog Alternative for Customer Support](https://www.gleap.ai/alternatives/posthog-alternative): A PostHog alternative for support teams: AI agents that answer customers, a help center, chat in web and mobile apps, and bug fixes your team reviews. ## Comparisons: Product tours & onboarding - [Pendo Alternative: Tours, Feedback & AI Support](https://www.gleap.ai/alternatives/alternative-to-pendo): Compare Pendo and Gleap for onboarding, feedback, replay and AI. A Pendo alternative connecting customer support to guides, requests and reviewed fixes. - [Appcues Alternative: Onboarding and AI Support](https://www.gleap.ai/alternatives/alternative-to-appcues): An Appcues alternative with product tours, checklists, tooltips and surveys in an AI support platform, with unlimited seats and published prices. - [Userpilot Alternative: Onboarding and AI Support](https://www.gleap.ai/alternatives/alternative-to-userpilot): A Userpilot alternative for software teams: tours, checklists and surveys connected to AI support and bug reports, with unlimited seats from Team. - [Chameleon Alternative: Onboarding & AI Support](https://www.gleap.ai/alternatives/alternative-to-chameleon): A Chameleon alternative with product tours, checklists, tooltips and surveys in the same widget that answers questions and collects bug reports. - [UserGuiding Alternative: Onboarding & AI Support](https://www.gleap.ai/alternatives/alternative-to-userguiding): A UserGuiding alternative: product tours, checklists and tooltips in the same widget as AI support, bug reports and feature requests. Unlimited seats from Team. - [Product Fruits Alternative: Feedback and AI Support](https://www.gleap.ai/alternatives/alternative-to-product-fruits): A Product Fruits alternative: tours, checklists, release notes, NPS and feedback connected to support, bug reports and shipped fixes. Unlimited seats. - [WalkMe Alternative: Product Tours & AI Support](https://www.gleap.ai/alternatives/alternative-to-walkme): A WalkMe alternative for guiding customers in your own product: tours, checklists, tooltips and in-app messages connected to AI support and feedback. - [Whatfix Alternative: Product Tours & AI Support](https://www.gleap.ai/alternatives/alternative-to-whatfix): A Whatfix alternative for customer onboarding: tours, checklists, tooltips and in-app messages in a support and feedback platform with published plans. - [Userlane Alternative: Onboarding & AI Support](https://www.gleap.ai/alternatives/alternative-to-userlane): A Userlane alternative for customer onboarding: tours, checklists, tooltips and in-app messages inside an AI support and feedback platform. - [Apty Alternative: Customer Onboarding and Support](https://www.gleap.ai/alternatives/alternative-to-apty): An Apty alternative for customer onboarding: Gleap guides your product's customers with tours, checklists and tooltips, plus AI support and feedback. ## Comparisons: Surveys & NPS - [SurveyMonkey Alternative: In-App Surveys & NPS](https://www.gleap.ai/alternatives/alternative-to-surveymonkey): Compare SurveyMonkey and Gleap for in-app surveys, NPS and customer feedback. A SurveyMonkey alternative that connects answers to support and product work. - [Typeform Alternative: In-App Surveys & Feedback](https://www.gleap.ai/alternatives/alternative-to-typeform): Compare Typeform and Gleap for in-app surveys, NPS and product feedback. A Typeform alternative that ties each answer to the customer, support and the roadmap. - [GetFeedback Alternative: In-App Surveys & Feedback](https://www.gleap.ai/alternatives/alternative-to-getfeedback): Compare GetFeedback and Gleap for in-app surveys, website feedback and NPS. A GetFeedback alternative that connects each answer to support and the roadmap. ## Comparisons: Feedback, roadmap & changelog - [Canny Alternative: Feedback, Roadmap & Support](https://www.gleap.ai/alternatives/alternative-to-canny): A Canny alternative that keeps feature requests, votes and the roadmap next to support conversations and bug reports. Compare pricing, AI and fit. - [UserVoice Alternative: Feedback, Roadmap & Support](https://www.gleap.ai/alternatives/alternative-to-uservoice): A UserVoice alternative with published pricing: feature requests, votes and a roadmap connected to support conversations, bug reports and code. - [Productboard Alternative: Feedback to Shipped Work](https://www.gleap.ai/alternatives/alternative-to-productboard): A Productboard alternative for feedback, roadmaps, Spark and pricing. Gleap turns requests into Kai PM priorities, reviewed changes and customer follow-up. - [Featurebase Alternative: AI Support & Feedback](https://www.gleap.ai/alternatives/alternative-to-featurebase): A Featurebase alternative with AI support, feedback and roadmaps plus in-app bug evidence and reviewed fixes. Compare per-seat pricing with unlimited seats. - [FeedBear Alternative: Feedback, Roadmap & Support](https://www.gleap.ai/alternatives/alternative-to-feedbear): A FeedBear alternative that connects feedback boards, the roadmap and changelog to support conversations, Kai PM priorities and reviewed code work. - [Beamer Alternative: Changelog, Feedback & Support](https://www.gleap.ai/alternatives/alternative-to-beamer): A Beamer alternative for software teams: changelog, feature requests, roadmap and NPS in one support workspace, without separate Feedback and NPS add-ons. - [AnnounceKit Alternative: Release Notes & Feedback](https://www.gleap.ai/alternatives/alternative-to-announcekit): An AnnounceKit alternative with release notes, feature requests and a roadmap in your support workspace. Compare per-project pricing with unlimited projects. - [LaunchNotes Alternative: Release Notes & Feedback](https://www.gleap.ai/alternatives/alternative-to-launchnotes): A LaunchNotes alternative that ties release notes and the roadmap to feature requests and the support conversations behind them, with unlimited seats. ## Comparisons: Sales & marketing engagement - [Drift Alternative: AI Support for Software Teams](https://www.gleap.ai/alternatives/alternative-to-drift): Salesloft is sunsetting Drift. A Drift alternative for support chat: website and in-app chat, AI answers, bug reports and feedback for software teams. - [Qualified Alternative for AI Customer Support](https://www.gleap.ai/alternatives/alternative-to-qualified): Gleap is a Qualified alternative for support conversations with trial users and customers, connected to bug reports, product feedback and reviewed fixes. - [Conversica Alternative: AI Customer Support](https://www.gleap.ai/alternatives/alternative-to-conversica): A Conversica alternative for inbound support: Kai Support answers customer questions in your product and connects them to bug reports and reviewed fixes. - [Zoho SalesIQ Alternative: AI-Native Support](https://www.gleap.ai/alternatives/alternative-to-zoho-salesiq): Explore a Zoho SalesIQ alternative for software teams. Gleap connects in-app AI support, bug evidence, feature requests and reviewed code work in one platform. - [Customer.io Alternative: Messaging and AI Support](https://www.gleap.ai/alternatives/alternative-to-customer-io): A Customer.io alternative for software teams: in-app messages, email and push sent from the workspace that also answers the replies and bug reports. ## Customer stories - [Customer Stories: How Teams Use Gleap](https://www.gleap.ai/user-stories): Customer stories from software teams using Gleap for AI customer support, feedback and shipped fixes. Read their workflows and the results they report. - [Tridonic customer story](https://www.gleap.ai/customers/tridonic): Tridonic runs ticketing, AI chat, surveys, product tours and tooltips from one Gleap dashboard. How the lighting company centralized customer experience. - [Gather customer story](https://www.gleap.ai/customers/gather): Gather cut support response times from about 30 minutes to five and raised AI deflection from 20% to 30-35% after moving support from email to Gleap. - [Commonplace customer story](https://www.gleap.ai/customers/commonplace): Kai Support handles 50 to 60 percent of inbound support at Commonplace, says CPTO Benjy Meyer. How the civic engagement platform unified feedback and support in Gleap. - [Partfox customer story](https://www.gleap.ai/customers/partfox): Partfox integrated Gleap with custom data in 10 days and now runs live chat, surveys, product tours and feedback without per-seat limits. - [Salesforge customer story](https://www.gleap.ai/customers/salesforge): Salesforge set up Gleap in under a day and handles 60 to 70 support tickets a day within a sub-two-minute SLA. How one workspace replaced a costly stack. - [CRS customer story](https://www.gleap.ai/customers/crs): CRS moved its ERP help center from WordPress to Gleap and created 100+ article collections. How the team stopped fixing docs and got back to product work. - [Lywand customer story](https://www.gleap.ai/customers/lywand): AI support and the knowledge base resolve about half of Lywand's customer inquiries since the cybersecurity startup moved from Freshdesk to Gleap. ## Guides - [Gleap pricing explained: plans and AI costs](https://www.gleap.ai/blog/gleap-pricing-explained): Gleap pricing billed yearly: Starter $29 a month, Team $149, Pro $299, Enterprise from $999. Kai Support $0.29 per resolution, and how other agents bill. - [Best Customer Support Software in 2026: 12 Tools Compared](https://www.gleap.ai/blog/best-customer-support-software): The 12 best customer support software tools in 2026, from Gleap and Zendesk to Intercom and Freshdesk, compared by price, free plan, AI and bug reporting. - [Best Help Desk Software for SaaS in 2026: 8 Support Platforms Compared](https://www.gleap.ai/blog/best-customer-support-platform-saas): Compare help desk software and customer support platforms for SaaS: Gleap, Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, HubSpot and Front. - [Best Zendesk Alternatives and Competitors in 2026](https://www.gleap.ai/blog/best-zendesk-alternatives-2026): The 10 best Zendesk alternatives in 2026, from Gleap and Freshdesk to Zoho Desk and Intercom, compared by price, free plan, AI agent and bug reporting. - [Best Intercom Alternatives and Competitors in 2026](https://www.gleap.ai/blog/best-intercom-alternatives-2026): The 10 best Intercom alternatives in 2026, from Gleap and Zendesk to Help Scout and Crisp, compared by price, free plan, AI agent and bug reporting. - [Intercom pricing in 2026: seats, Fin AI costs and what a team pays](https://www.gleap.ai/blog/intercom-fin-ai-pricing-2026): Intercom pricing in 2026: $29 to $132 per seat a month billed annually, Fin AI Agent at $0.99 per outcome, what counts as an outcome and team totals. - [Zendesk pricing in 2026: plans, AI costs and what a team pays](https://www.gleap.ai/blog/zendesk-pricing): Zendesk pricing in 2026: $19 to $115 per agent a month billed annually, what AI resolutions cost, what add-ons cost and totals for real teams. - [Freshdesk pricing in 2026: plans, Freddy AI costs and what a team pays](https://www.gleap.ai/blog/freshdesk-pricing): Freshdesk pricing in 2026: $19 to $89 per agent a month billed annually, Omni from $29, how Freddy AI sessions and Copilot are billed, and team totals. - [Tidio pricing in 2026: plans, Lyro AI costs and what a team pays](https://www.gleap.ai/blog/tidio-pricing): Tidio pricing in 2026: the free plan, Starter from $24.17 a month, Growth by conversation volume, how Lyro AI conversations are billed and team totals. - [AI chatbot pricing in 2026: what support teams pay](https://www.gleap.ai/blog/ai-chatbot-pricing): AI chatbot pricing for support in 2026: per resolution, conversation, seat, message or credit, with dated prices from 11 vendors and worked monthly totals. - [Best Freshdesk Alternatives in 2026: 10 Tools Compared](https://www.gleap.ai/blog/best-freshdesk-alternatives-2026): The 10 best Freshdesk alternatives in 2026, from Gleap and Zendesk to Zoho Desk and Help Scout, compared by price, free plan, AI agent and bug reporting. - [Freshdesk vs Zendesk in 2026: pricing, AI agents and which one fits](https://www.gleap.ai/blog/freshdesk-vs-zendesk): Freshdesk vs Zendesk compared for 2026: price per agent, how each bills its AI agent, channels, help center and worked team totals, with dated sources. - [Intercom vs Zendesk in 2026: pricing, AI agents and which one fits](https://www.gleap.ai/blog/intercom-vs-zendesk): Intercom vs Zendesk in 2026: seat prices, Fin outcomes versus Zendesk AI resolutions, channels and setup, with dated sources and what the Fin sale changes. - [Zendesk migration: how to move from Zendesk to Gleap](https://www.gleap.ai/blog/migrate-from-zendesk-to-gleap): Zendesk migration, step by step: what Gleap's importer brings over, how to connect Zendesk, what to rebuild and a cutover plan for your team. - [Intercom migration: how to move from Intercom to Gleap](https://www.gleap.ai/blog/migrate-from-intercom-to-gleap): Intercom migration, step by step: import contacts, conversations and help center articles into Gleap, rebuild your workflows and plan the cutover. - [Best Live Chat Software in 2026: 9 Tools Compared](https://www.gleap.ai/blog/best-live-chat-software-saas-2026-d2896): The 9 best live chat software tools in 2026, from Gleap and Intercom to LiveChat, Tidio and tawk.to, compared by price, free plan, AI and mobile support. - [Live Chat for SaaS: The Complete Guide](https://www.gleap.ai/blog/live-chat-saas-guide): Live chat for SaaS explained: where to place it, how to combine AI and human agents, routing and handoffs, and the metrics that show it works. - [Chatbot vs live chat: when to use each in support](https://www.gleap.ai/blog/chatbot-vs-live-chat): Chatbot vs live chat for customer support: what each handles well, where AI answers fall short, what each costs and how to run both with a clean handoff. - [What Is a Knowledge Base? A Complete Guide to Building One](https://www.gleap.ai/blog/knowledge-base-guide): A knowledge base is a self-service library of help articles and product answers. Learn the types, how to build one, where AI fits and what to measure. - [Tier 2 support: how escalation works and where AI investigation fits](https://www.gleap.ai/blog/tier-2-support): Tier 2 support explained: what it handles, when to escalate from tier 1, what a good handoff contains, which metrics matter and where AI investigation fits. - [Best CSAT Software in 2026: 9 Tools for SaaS Teams](https://www.gleap.ai/blog/best-csat-software): Nine CSAT tools compared for SaaS teams: post-chat, in-app and email surveys, NPS support, integrations and dated prices, with an honest note on each fit. - [Best Bug Reporting Tools for SaaS in 2026: 8 In-App Tools Compared](https://www.gleap.ai/blog/best-in-app-bug-reporting-tools-2026): The 8 best bug reporting tools for SaaS in 2026, compared: in-app capture on web and mobile, screenshots, logs and replay, tracker handoff and dated prices. - [In-App Bug Reporting: The Complete Guide](https://www.gleap.ai/blog/in-app-bug-reporting-guide): A practical guide to in-app bug reporting for SaaS teams: what to capture, how to triage reports, how to integrate with engineering, and how to close the loop. - [Bug Triage: What It Is and How AI Improves the Process](https://www.gleap.ai/blog/ai-driven-bug-triage): Bug triage is how teams review, deduplicate, prioritize and assign incoming bug reports. Learn the process, where AI helps and which calls stay human. - [Bug Report Template for SaaS Teams](https://www.gleap.ai/blog/bug-report-template): Copy this bug report template for SaaS teams. Capture expected behavior, actual behavior, reproduction steps, screenshots, logs, severity, and impact. - [Customer Feedback Management: A Guide to Feedback Systems and Software](https://www.gleap.ai/blog/customer-feedback-software-guide): Customer feedback management explained: which feedback to collect, how a feedback system routes and prioritizes it, and what feedback software should do. - [Customer Feedback Tools: The 10 Best for SaaS Teams in 2026](https://www.gleap.ai/blog/best-customer-feedback-tools-saas-2026): The 10 best customer feedback tools for SaaS in 2026: in-app platforms, feature voting boards and survey tools compared, with dated prices and honest limits. - [AI Customer Feedback Analysis and Prioritization](https://www.gleap.ai/blog/ai-customer-feedback-analysis): AI customer feedback analysis groups tickets, surveys and requests into themes. How it works, how to prioritize what it finds and which tools do it. - [AI Tools for Product Managers in 2026: 10 Compared](https://www.gleap.ai/blog/ai-tools-for-product-managers): Ten AI tools for product managers, grouped by job: feedback analysis, prioritization, research, specs, prototypes and analytics, with dated prices and limits. - [The customer feedback loop: collect, prioritize, ship and follow up](https://www.gleap.ai/blog/customer-feedback-loop): The customer feedback loop in four stages: collect, prioritize, ship and follow up. Owners, metrics, common failure points and how to close the loop. - [Feature Request Template for Product Teams](https://www.gleap.ai/blog/feature-request-template): Copy this feature request template for product teams. Capture customer problem, use case, impact, segment, workaround, evidence, and roadmap decision. - [Release Notes Template for SaaS Product Updates](https://www.gleap.ai/blog/release-notes-template): Copy this release notes template for SaaS updates. Explain what changed, why it matters, who it affects, availability, setup steps, fixes, and next steps. - [Mobile App Feedback: The Complete Guide](https://www.gleap.ai/blog/mobile-app-feedback-guide): Learn how to collect, prioritize, and act on mobile app feedback across in-app reports, app store reviews, crash data, surveys, and product analytics. - [Best AI Coding Agents in 2026: 10 Compared, From Bug Report to Pull Request](https://www.gleap.ai/blog/ai-coding-agents-bug-fixes): The best AI coding agents in 2026 compared: Claude Code, Codex, Cursor, GitHub Copilot, Devin and more, with dated prices and how each handles a bug fix. - [Self Healing Software: Why the New Era Starts With Your Customers](https://www.gleap.ai/blog/self-healing-software): Self healing software has entered a new era. See how AI agents turn customer bug reports into investigated fixes in pull requests your team reviews. - [Gleap blog](https://www.gleap.ai/blog): All articles: guides, comparisons, templates and product news. ## Product news - [GPT-6 and Claude Opus 5.5 are now in Gleap](https://www.gleap.ai/blog/gpt-6-claude-opus-5-5-in-gleap): GPT-6 Astra, Sol and Luna, plus Claude Opus 5.5, are now in Gleap. Choose a model for Kai Support or Kai Code to match reasoning, speed and cost to the work. - [US data residency, built for your customers](https://www.gleap.ai/blog/us-data-residency): Gleap brings US data residency to AI-native customer support. Customer databases and backups stay in the US. Choose EU or US hosting at signup. - [Gleap: support that ships fixes](https://www.gleap.ai/blog/gleap-your-ai-software-team): AI-native customer support for software teams: Kai and your team turn customer reports into shipped fixes. Why we built Gleap, and where humans decide. ## Integrations - [Jira](https://www.gleap.ai/integrations/jira): Connect Gleap to Jira to send customer reports into your chosen project and issue type. Route selected tickets and carry their context into engineering work. - [Linear](https://www.gleap.ai/integrations/linear): Connect Gleap to Linear to create issues from customer reports in the team and project you choose. Linear status changes and comments flow back to the ticket. - [GitHub](https://www.gleap.ai/integrations/github): Connect Gleap to GitHub to create issues from customer bug reports. From Team, Kai Code opens pull requests in your repositories for your team to review. - [Slack](https://www.gleap.ai/integrations/slack): Connect Gleap and Slack for ticket notifications or a Slack support channel, on Team, Pro and Enterprise. Replies from Gleap return to the original thread. - [GitLab](https://www.gleap.ai/integrations/gitlab): Connect Gleap to GitLab to turn customer reports into GitLab issues. From Team, Kai Code opens merge requests in your GitLab.com repositories for review. - [Azure DevOps](https://www.gleap.ai/integrations/azure-devops): Send Gleap customer reports to Azure DevOps as work items in the project and type you choose. From Team, Kai Code also works in your Azure Repos. - [Zendesk](https://www.gleap.ai/integrations/zendesk): Connect Gleap to Zendesk to create tickets from customer reports. Pick optional brand and organization settings and control which conversations are forwarded. - [HubSpot](https://www.gleap.ai/integrations/hubspot): Connect Gleap to HubSpot to create tickets from customer conversations. Choose an optional pipeline and stage, and decide how comments reach the receiving team. - [Salesforce](https://www.gleap.ai/integrations/salesforce): Connect Gleap to Salesforce to create and update cases from customer tickets. Add a Gleap_Content field to the Case object and choose which tickets to forward. - [Stripe](https://www.gleap.ai/integrations/stripe): Connect Stripe to Gleap to see customer subscriptions and recent charges beside support conversations. Give your team billing context without switching tools. - [Microsoft Teams](https://www.gleap.ai/integrations/microsoft-teams): Connect Gleap to Microsoft Teams to send ticket notifications and thread messages. Choose a team and channel, then configure the ticket types to forward. - [Notion](https://www.gleap.ai/integrations/notion): Connect Gleap to Notion to create database entries from customer reports. Share a database, choose what to forward, and use the native integration in beta. - [Asana](https://www.gleap.ai/integrations/asana): Connect Gleap to Asana to create tasks from customer reports. Pick a workspace, project, and section, then choose which tickets enter your project workflow. - [Trello](https://www.gleap.ai/integrations/trello): Connect Gleap to Trello to turn customer reports into cards. Choose the board and list, forward selected ticket types, and keep report context with the work. - [Webhooks](https://www.gleap.ai/integrations/webhooks): Use Gleap webhooks to send ticket events to your endpoint. Set the callback URL and headers, choose the events you need and build your own workflow. ## Full context and documentation - [Gleap website full context](https://www.gleap.ai/llms-full.txt): The visible copy of the product, agent, pricing, trust, feature, comparison and customer story pages in one Markdown file. - [Gleap documentation llms.txt](https://docs.gleap.ai/llms.txt): LLM-readable index for Gleap SDKs, product guides and API docs. - [Gleap documentation full context](https://docs.gleap.ai/llms-full.txt): Full Markdown context for the Gleap docs and API reference. - [Gleap documentation](https://docs.gleap.ai/): SDK setup for web, iOS, Android, React Native, Flutter and Ionic/Capacitor, product guides and server-side guides. - [Gleap REST API overview](https://docs.gleap.ai/documentation/server/api-overview): Authentication, request headers and the admin REST API endpoints. - [Help center](https://help.gleap.io/): Product help articles for Gleap users. ## Optional - [Gleap Brand and Messaging](https://www.gleap.ai/brand): Gleap brand language, agent roles, logos and press facts. AI-native customer support for software teams: support that ships fixes your team reviews. - [Contact the Gleap Team](https://www.gleap.ai/contact): Contact Gleap for sales, support, partnerships or careers. Open the chat to reach the Gleap team, book a demo or email hello@gleap.ai. - [Download Gleap - Desktop & Mobile Apps](https://www.gleap.ai/downloads): Download Gleap for macOS, Windows, Linux, iPhone, iPad, and Android, or open the web app in your browser. - [Careers at Gleap: Open Positions](https://www.gleap.ai/jobs): Join Gleap and help build AI-native customer support for software teams. Work on customer support, feedback and coding agents with a team based in Austria. - [Sub-processors | Gleap Trust Center](https://www.gleap.ai/trust/subprocessors): Gleap's sub-processors: EU and US residency scope, hosting, email, billing and optional AI providers, with locations and purposes. - [DORA | Gleap Trust Center](https://www.gleap.ai/trust/dora): Review Gleap documentation for DORA vendor assessments, including security, data residency, subprocessors and operational resilience. - [Data Processing Addendum](https://www.gleap.ai/legal/data-processing-addendum): Review Gleap's Data Processing Addendum (DPA) covering GDPR compliance, data sub-processors, security measures, and data handling procedures. - [Privacy Policy](https://www.gleap.ai/legal/privacy-policy): Learn how Gleap collects, processes, and protects your data. Read our privacy policy covering data storage, GDPR compliance, and user rights. - [Terms of Service](https://www.gleap.ai/legal/terms-of-service): Read Gleap's terms of service covering platform usage, data handling, and policies for Gleap, the platform for AI-native customer support. - [Imprint](https://www.gleap.ai/legal/imprint): Legal imprint and company information for Gleap GmbH, the maker of Gleap, the platform for AI-native customer support. - [Gleap status](https://status.gleap.io/): Current service status and incident updates. - [Gleap roadmap](https://roadmap.gleap.io/): Public product roadmap and feature requests for Gleap itself. - [XML sitemap](https://www.gleap.ai/sitemap.xml): Every indexable page of the Gleap website with its last change date.