Gleap pricing. No seats, no surprises.

Gleap has a Free plan for one seat and one project, with Kai Support included. Team is $149€149£109 per month billed yearly, or $179€179£129 billed monthly, with unlimited seats and every Kai agent. Pro is $299€299£219 per month billed yearly, or $359€359£269 billed monthly, and adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500€500£430 AI credit a year on yearly billing. Enterprise starts at $999€999£739 per month billed yearly, or $1,199€1,199£889 billed monthly. AI has two prices: Kai Support costs $0.29€0.29£0.25 per resolution on Team and Pro and is included on Free, and Kai Specialist, Kai Code, Kai PM and custom agents bill for the work they do. Team and Pro include 1,000 emails a month, then $2€2£2 per 1,000; Free includes 100. Prices are shown in USD, EUR or GBP depending on your location. For example bills, read Gleap pricing explained.

Both. The Free plan is free: one seat and one project with live chat, in-app bug reporting and 50 Kai Support conversations a month at no charge, 50 new tickets a month and 100 emails a month. Tickets older than 14 days are locked until you upgrade. Free has no AI balance or top-ups and is never charged. New workspaces also get Pro free for 7 days, with no credit card: Kai Support is included, and the other agents use a trial credit of up to 50 in your currency. When the trial ends, your workspace continues on Free unless you upgrade; nothing is charged. The trial is available once per person and company.

Kai Support, the AI support agent, is on every plan, and included at no charge on Free. Team, Pro and Enterprise add Kai Copilot, which drafts replies, Kai Specialist, which investigates tickets, Kai Code, which opens pull requests your team reviews, and Kai PM, which recommends priorities. Custom agents are on Team too. LLM model choice needs Pro or Enterprise.

Both include unlimited seats and projects, every channel and integration, and every Kai agent at the same AI prices. Both include custom agents. Pro adds Kai Voice, LLM model choice for Kai Code, custom agents and AI workflow steps, advanced reports on team performance, support quality, SLAs and AI agents, SLA policies on tickets, custom roles and permissions, the SOC 2 report and priority support. On yearly billing, Pro includes a $500€500£430 AI credit a year. Pro also indexes up to 10,000 website pages for Kai Support instead of 2,500, recrawls websites up to 500 pages daily, and analyses up to 40 hours of YouTube video a month instead of 10.

Two prices. Kai Support talks to your customers, so you pay per result: Kai Support is $0.29€0.29£0.25 per resolution on Team and Pro and included on Free. Kai Specialist, Kai Code, Kai PM and custom agents work for your team and bill for the work they do, by the tokens each task uses: about $0.49€0.49£0.42 per Kai Specialist investigation on average; Kai Code runs on your own coding subscription (Bridge) or at API usage (Cloud). Kai Copilot, translations, summaries, tagging, assignment, ticket review and help-center search are included. Hand-offs to your team are free. Usage is paid from a prepaid balance in Billing, with auto-recharge, and the usage breakdown shows what each agent cost.

A resolution is a conversation Kai Support answered where the customer did not ask for a human within 72 hours, and our review confirms Kai Support resolved it. A teammate's thank-you or closing note doesn't change that; the review checks who actually solved it. You pay once per conversation; a later reopen is a new conversation.

They bill for the work they do: the tokens each task uses, at the model Gleap picks, or the model you choose on Pro. A Kai Specialist investigation costs about $0.49€0.49£0.42 on average; one that reads your code bills as Kai Code usage. Kai Code Cloud sessions bill at API usage, by the tokens they use. Kai Code Bridge sessions run on your own Claude Code, Codex or Cursor subscription and are not billed by Gleap. Kai PM and custom agents bill the same way, and each custom agent has a cost cap per run.

Kai Copilot drafts, translations, summaries, tagging, assignment, ticket review, help-center search and the website crawler are included and never billed. Hand-offs to your team are free: a conversation Kai Support passes to a teammate costs nothing.

Team and Pro include 1,000 emails to customers a month, including replies and campaigns. Above that, emails are billed $2€2£2 per 1,000 in your billing currency, charged monthly. Free includes 100 emails a month, a hard limit that is never billed. Paid workspaces start with a sending limit of 20,000 emails per month, which our team can raise. Kai Voice calls are billed per minute from the AI balance, with the AI usage of the call.

No. Team, Pro and Enterprise include unlimited seats and projects with no per-seat fee, engineers included. Free includes one seat and one project. Unlimited seats does not mean unlimited usage: Kai Support resolutions, agent usage and emails are billed separately.

AI work pauses until the balance is topped up. Free has no balance: Kai Support is included there. Auto-recharge is enabled by default for paid workspaces. Review or disable it in Billing, where you can set the threshold and top-up amount. During the 7-day Pro trial, Kai Support is included and the other agents use a trial credit of up to 50 in your currency; top-ups open when you subscribe. Review the settings before running large investigations or coding tasks.

Yes. Upgrade or change plans in Billing; the amount and timing are shown before you confirm. A cancelled plan stays active until the end of the current billing period, and then the workspace continues on Free. Enterprise changes go through your account team.

Yes. The Gleap startup program gives eligible early-stage startups 50% off Team or Pro for the first 12 months. The program page lists the criteria and how the discount is applied at checkout.

Enterprise adds single sign-on, invoice billing, a dedicated customer success manager, a custom SLA and AI pricing by agreement. Bringing your own model can be agreed per contract. GDPR and EU or US hosting apply to every plan; the SOC 2 Type II report is shared with Pro and Enterprise customers. Security documentation is in the Gleap Trust Center. Talk to sales for a quote.

The yearly tab shows the monthly equivalent of one yearly payment, which is two months free compared with monthly billing; the monthly tab shows month-to-month billing. That is the only discount. Prices are localized to USD, EUR or GBP based on your location, and checkout shows the total and applicable tax before you confirm. The AI balance is in your billing currency at face value, and Kai Support resolutions and agent usage are charged in that currency.